Amazon is paying consumers up to $1,000 for defective product claims

The retail giant will take matters into its own hands if sellers fail to address consumer complaints. What you need to know Amazon has updated its returns policy to help consumers more easily file complaints about defective products. The company will step in to directly pay valid claims if the seller concerned is unresponsive. The expanded policy will take effect beginning September 1. Amazon typically addresses consumer complaints about defective products by directing customers to third-party s...